Archive for the ‘Leadership’ Category

A Short Course in Human Relations

The six most important words: I admit that I was wrong. The five most important words: You did a great job. The four most important words: What do you think? The three most important words: Could you please. . . The two most important words: Thank you. The most important word: We. The least

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A Leader’s Impact

In September of 1862, the civil war tilted decisively in favor of the south. The morale of the northern army dipped to its lowest point of the war. Large numbers of Union troops were in full retreat in Virginia. Northern leaders began to fear the worst. They saw no way to reverse the situation

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Xvxry Pxrson Is Important

One manager let employees know how valuable they are with the following memo:

“You Arx A Kxy Pxrson”

Xvxn though my typxwritxr is an old modxl, it works vxry wxll — xxcxpt for onx kxy. You would think that with all thx othxer kxys functioning propxrly, onx kxy not working would hardly

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Twenty Ways to Kill Good Ideas

by Paul Hellman

Sure, you like new ideas in principle, but let’s get real. Suppose everyone in corporate America started spewing forth ideas on how to make things better. Before long, you would be drowning in a sea of suggestions, made by employees who aren’t nearly as smart as you—otherwise, they’d have your job

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